What our Customers say...


Had the SERVPRO team out during the holidays and what could have been a large disaster was efficiently handled. Good communication and teamwork!

I had standing water in the commercial unit of my building and I was obviously devastated. Jonathan and his team came in and took care of everything, it was a pleasure to work with them. Jon answered on a busy weekend when I couldn't get in touch with any other assistance, will never call anyone else again. Pleasantly surprised that a project manager answers the phone and shows up promptly outside of regular working hours. Thanks Jon! Life saver!

John was amazing! So professional and helpful!  


SERVPRO was amazing and if it had not been for their quick response and active involvement then I’m not sure what would have happened. They worked very hard and assured me that they would do everything in their power to remedy our situation. They were my number one point of contact person and took better care of us than our actual insurance agents!!! Caring, diligent, responsive, honest and kind. Highly recommend this company and I will do business with them in the future with any issues that may arise. Thank you so much for being amazing at your job and having amazing people skills. You guys saved us a lot of aggregation ??????

Spoke with Rachele over the phone on appointment setup- was very professional and helpful/accommodating. A+ to her- give her a raise! Daury Medina and Cameron Mercer came out to check things out ranging from mold in the attic to floor work/kitchen-water damage. Both were very professional/patient as well and also knowledgeable on their work. A+ to both of them and highly recommend! Give both of them a raise, too!  


Jonathan was very responsive and detailed with everything they had to do. Ricardo, Eric and Jose did a great job performing the work needed and cleaning up afterwards. Highly recommend.

I highly recommend SERVPRO of Woburn. We had some water damage with black and white mold in our finished basement. Juan and Hector went above and beyond in getting it all out and cleaned up. Shout out to the supervisor Jonathon as well. Great job!

We hire Jonathan & Hector to clean out a basement that has been damaged with sewage. They were very professional and got the job done on time. They left the basement smelling clean, fresh and sanitized. Laura in the office was a pleasure to coordinate with and keep us in the loop throughout the process

SERVPRO of Burlington/Woburn, is a really nice place and does really good work. I give 5 stars. November 2020

Jonathan, Juan and Reggie were a huge help in responding quickly to a flood situation in our basement even during the COVID-19 situation. They came out and quickly responsibly and safely cleaned up the basement with a minimum of disruption to daily life.

Jonathan and his team of Hector, Sam, Franklin, and Silvio came in and did an amazing job in this difficult time with everybody taking steps to disinfect and keep your office clean. I highly recommend you reaching out to SERVPRO, they were fast with an immediate response and got the job done immediately and thoroughly, I would reach out to them today!

Had a pipe burst in my home, I immediately felt completely stressed and demoralized. My mind was completely going haywire trying to figure out the best and quickest solution to my problem. I called SERVPRO and I could not be happier with my decision, they were very polite, punctual, and persistent in addressing my problem. I'm very appreciative of all their help from the first phone call to the last day of service. Highly recommend for anyone in a similar predicament.

We arrived at our office to find that we had a water damage overnight.  We immediately contacted SERVPRO.  The SERVPRO crew worked very hard to get the water cleaned up and the office back to normal.  We could not be happier with the level of service. 

When our home was damaged from an ice storm in January, SERVPRO was there to resolve the issues.  The crew was able to isolate the damage and dry the areas quickly.  SERVPRO was very professional, prompt and polite.  

SERVPRO was able to resolve a mold issue we were having in the attic of my house.  The SERVPRO team was prompt and made the mold disappear.  I am very impressed with the level of service. 

We had a stove top fire in our kitchen.  SERVPRO was able to respond immediately.  The crew was very polite and professional.  They explained the process and resolved our issue very quickly.  I am very impressed with the level of service. 

SERVPRO was very professional, Prompt and polite.  We discovered that our water heater failed on Friday night.  Saturday morning we called SERVPRO and they were able to respond on Saturday.  We are very impressed with the level of service. 

SERVPRO did a great job they worked miracles here at my home. The crew was very professional and polite. 

I can't say enough good things about SERVPRO. Marc and his team took care of my storm damage quickly. I am very impressed with the level of service. 

SERVPRO to the rescue. Due to a storm in the area my basement flooded. The staff at SERVPRO was very polite and professional. I am very impressed with the level of service. 

We discovered mold in our attic.  SERVPRO was able to provide an estimate and complete a remediation quickly.  The SERVPRO Team was very polite and professional. I was impressed with the level of service they provided. 

SERVPRO was very professional, prompt and polite.  My mother had a small fire in her home and the staff at SERVPRO could not have been better.  I am very impressed with the service they provided. 

SERVPRO of Burlington/ Woburn did a fantastic job.  I had a fire in the kitchen and the house filled with smoke.  Thanks to the efforts of the SERVPRO team I was able to stay in the home during the cleaning process.  Great Job!

When I arrived at the Office I never expected to be greeted at by water.  Lucky for me I called SERVPRO.  Michael and the SERVPRO staff are Great. They alleviated my stress and got the water cleaned up quickly. 

The SERVPRO Staff was awesome.  They arrived quickly and were able to get us back up and running.  I am very impressed with the service.  I hope to not need them in the future but I know who to call if I do. 

Sherri and Marc were so understanding and professional helping me through our situation I could not of done it without their expertise and helpfulness

Michael and the crew from SERVPRO were awesome.  They were able to resolve a mold issue I was having in the attic of my home. They were able to explain the process and complete the job a head of schedule.  Thank you again SERVPRO for being there when we needed you. 

Jimmy and the entire SERVPRO team were awesome.  They were very professional, prompt and polite.  Jimmy explained the process to me and was able to answer my questions. Thank you again for the outstanding service. 

The SERVPRO team completed a mold remediation in my home. They were very professional, prompt and polite.  We are in the process of selling our home. They were able to talk to the buyers and explain the process. 

The SERVPRO team could not have been better.  They worked around the clock to get us back to normal after our fire .  I am very impressed with the level of service. I hope to never need them again but I know who I will be calling if I ever do.  

Michael and the crew did an excellent job. They were able to resolve a bad situation for my office.  Thank you again for the fantastic service. 

The SERVPRO team was awesome.  They arrived quickly and were able to get me back up and running once they cleaned everything.  We were able to have very little down time as a result. 

On site staff was outstanding! Please pass on our gratitude for a job done extremely well and very efficiently.  We truly appreciate the level of professionalism displayed by every SERVPRO team member.  Thank you!

The SERVPRO staff was incredibly thorough & professional.  We couldn't be more pleased with the work which was done.

The team that came out were great. Made many recommendations and were more than helpful. Very appreciative in time of need.

The technicians were very professional and worked well together. I was very satisfied with the results.

SERVPRO was there when we needed them.  Thank you for the prompt and professional service you provided to me and my family during the recent rain storms. 

Just a quick note to say thank you very much to you and the whole team.  Jimmy and the crew did a really great job.  Thank you for making a stressful situation manageable. 

Jimmy and the whole crew did a really great job yesterday. They were very professional, prompt and polite.  They went above and beyond the call of duty to get our operation back up an running. 

The whole crew did a really great job. We are very pleased with the results.  I appreciate your fitting this into your schedule as soon as you did - it really got us out of a tight spot.

SERVPRO was very professional, prompt and polite.  The crew was excellent and treated me with the utmost respect. I could not have asked for better service. I would recommend them to my friends and family,  Great Job!

The SERVPRO team was wonderful.  I could not have asked for better service.  The team was professional, prompt and polite.  I would recommend SERVPRO to my friends, family and colleagues.

I was very pleased with how quickly SERVPRO expedited the job. The technicians are very professional and courteous. I would surely use and refer this SERVPRO in the future. 

Jim and Joe were polite, informative and thorough.  I was impressed with the cleaning. Thank You!

My home is spotless and even smells clean! Every guy was awesome and worked very hard.  

I would recommend the SERVRPO Crew to my friends, family and colleagues.  They did a great job!

The SERVPRO Crew were prompt, courteous and polite. They clearly explained the process throughout the job. Thank You!

SERVPRO was excellent.  They took care of everything that was needed. 

Marc LeBlanc and his service team were superb!! Excellent customer service, efficient, courteous, comforting to my 89-year-old mom. I can't say enough for the value and service my mom received from Marc and his team. Response time was excellent and Marc was incredibly sensitive to our situation and made certain everything was effectively and efficiently handles.

Super! Excellent! I was delighted that you came as soon as you did. Your men were very well trained at their work. They did a super job in every respect.

Absolutely terrific! The entire team was very helpful, thoughtful and customer service oriented. Loved all the guys. Their hard work was very noticeable. Also their attention to detail was amazing! We would recommend your service anytime.

We couldn't have had two better guys working at our home. They were efficient, polite, personable and very knowledgable.

The SERVPRO Team was very professional, prompt and Polite.  I could not have asked for better service.   

Very polite from start to finish, very prompt, very honest. Allen and his team made easy work of what we saw as an overwhelming job. Could not have asked for any better! Thank you very much!

Absolutely fantastic! The communication was professional and so helpful. Larry, Marc, Michael and staff have all been terrific. For the second time you made a stressful situation easier to deal with. THANK YOU so much for your speedy and effective service.

SERVPRO was friendly, accommodating, flexible and very helpful. We had a claim the day before Christmas Eve and they were outstanding, not only for their customer service but the work they did was amazing.

Unbelievable! I work for an insurance agent and I will not hesitate to recommend SERVPRO to our customers.

They came instantly - on a Sunday - in a stressful situation. The team was very knowledgeable, courteous and efficient throughout the process. Thank you! Great job, top notch!

I was impressed with the professionalism of the staff and their work. I've had my heating system cleaned before but the work of SERVPRO was far more extensive. Well worth it.